Shipping & Returns
We want to ensure that your shopping experience with us is smooth and transparent. Please read the following information regarding shipping and returns to understand our policies. We currently ship to the USA and Canada only. If you have any questions or concerns, feel free to reach out to our customer support team.
Shipping Information:
Each Element subscription boxes follow a quarterly schedule, with boxes typically shipped within the first month of each quarter.
Here's what you can expect:
Billing Dates:
Your account will be charged on the 1st of the month before the quarter starts (e.g., September 1st for the fall box, December 1st for the winter box, March 1st for the spring box, and June 1st for the summer box).
Shipping Period:
Subscription boxes ship between the 1st and 5th of the first month of each quarter (e.g., October 1st-5th for the fall box, January 1st-5th for the winter box, April 1st-5th for the spring box, and July 1st-5th for the summer box).
Late Subscription Option:
For subscribers who purchase a box after the initial shipping period but before the next billing date (e.g., between October 1st and November 1st for the fall box), your box will be shipped within a 30-day timeframe from the purchase date.
Shipping Notifications:
Once your order is packed and ready to ship, you'll receive an email with tracking information. Your order should arrive within approximately 10 business days from when you receive your tracking email.
Seasonal Subscription Shipping:
Each Element boxes, along with any additional items purchased (e.g., Added Elements), will ship together within this timeframe.
Fall Billing Date:
September 1st. Fall orders typically ship between October 1st and 5th.
Why does it take up to a month to ship?
Each season, your Each Element box is carefully curated by a professional astrologer to ensure a personalized and unique experience. We take the time to put the finishing touches on your order before shipping it out.
For any questions or assistance with billing or shipping, please contact our customer service team at hi@thisiseachelement.com.
Returns and Exchanges:
All Each Element purchases are non-refundable, and we do not accept returns. Any returned items will not be eligible for a refund.
Exchanges are subject to a shipping fee, and you may incur additional charges if the replacement item has a higher value.
In the event that you receive a damaged product or are missing a product, please email our Community Support Team at hi@thisiseachelement.com within one week of delivery, including a photo of the damaged item.
If your delivery is missing, please notify us via email within two weeks of receiving your tracking information. Failure to notify Each Element within this timeframe may result in the inability to offer a replacement or refund. All refunds are granted at the sole discretion of Each Element.
Your satisfaction is our top priority, and we aim to make the shipping and exchange process as convenient as possible. If you have any further questions or require assistance, please don't hesitate to contact our customer support team at hi@thisiseachelement.com.